SHOP OUTDOOR FURNITURE
Questions, Answered
Find answers to the most common questions about our products, ordering, design services, and more. Still need help? We're always happy to talk.
Ordering
How does ordering work on this site
Seaside Casual is a made-to-order brand. You select your products, choose your finishes and fabrics, and submit a quote request. A member of our design team will be in touch within one to two business days to confirm your selections and finalize pricing. No payment is taken through the site.
Can you match the furniture we purchased years ago?
In most cases, yes. Our High Grade HDPE frames are produced in consistent standard colors and our core collections have remained largely stable over the years. Contact our design team with the collection name and color and we will confirm current availability. If a specific color or style has been discontinued, we will help you find the closest current option.
Can I add pieces to my existing set?
Yes. As long as your collection is still in production and your color is still available, adding pieces to an existing set is straightforward. Reach out to our team with your original order details and we will confirm what is available and get you a quote.
Do you still make this collection/color/fabric?
Our core collections and standard colors have remained consistent, but some styles and fabrics are updated over time. Contact us directly with the name of the collection or color and we will confirm whether it is still in production and available to order.
Products
Do the cushions need to go into storage in the winter?
Yes. Unlike the frames, which can stay outside year round, we recommend bringing cushions in for the winter or storing them in a dry, covered location to extend their life and keep the fabric looking its best.
Can I machine wash my cushion covers?
Yes. Cushion covers can be removed and machine washed on a gentle cycle in cold water. Air dry only. Do not put covers in the dryer.
What makes your furniture worth the investment?
Our furniture is built from a high grade of HDPE with no fillers added, only bonding agents, colorant, and UV inhibitors. Lower-grade HDPE often uses fillers that compromise structural integrity and surface quality over time. Ours does not. The material is extruded at a slower pace for a smooth, consistent finish free from the voids and rough spots found in lower-grade alternatives. Our fasteners are counter-sunk for a clean finished appearance, and every piece is assembled in our US facility by a team that has been building outdoor furniture for over twenty-five years. You are buying furniture built to last twenty years, not five.
Will this fade in the sun?
Our High Grade HDPE contains UV-stabilized pigments permeated throughout the entire profile, not applied to the surface. Under normal outdoor conditions the color holds well over time. That said, all outdoor materials are subject to some degree of weathering with prolonged direct sun exposure, and our warranty does not cover fading. Lighter colors like white may show gradual changes more than darker tones over many years.
Can it stay outside all winter?
Yes. All of our furniture is designed to stay outdoors uncovered year round. High Grade HDPE does not rot, splinter, crack, or absorb moisture regardless of climate.
Will this crack in freezing temps?
No. High Grade HDPE is not affected by freezing temperatures or the freeze-thaw cycle. It will not crack, split, or warp in cold weather.of our furniture is designed to stay outdoors uncovered year round. High Grade HDPE does not rot, splinter, crack, or absorb moisture regardless of climate.
Do I have to store my cushions in the winter, or can I simply cover them?
We recommend bringing cushions inside for the winter or storing them somewhere dry and sheltered. A furniture cover alone is not sufficient for long-term cushion storage in cold or wet conditions. The frames need no storage and can stay outside uncovered.
Design Services
What color looks best with my house?
That is exactly the kind of question our design team loves to help with. Share some photos of your home's exterior, your patio surface, and any other elements you are working around, and we will make specific recommendations based on your space.
Can I mix different collections within the same vignette?
Yes, and we often recommend it. Mixing dining from one collection with lounge from another can create a more layered, designed feel. Our team can help you identify combinations that work well together in proportion and finish.
What's the most popular color?
Color preferences change from year to year, so there isn't one color that's consistently popular. The best choice depends on your home's architecture, outdoor setting and personal style.
Do dark colors get hot?
All outdoor furniture absorbs some heat in direct sun, and darker colors will feel warmer to the touch than lighter ones. However, High Grade HDPE dissipates heat relatively quickly compared to metal furniture and is not typically uncomfortable to sit on even in warm conditions.
Can I customize the size?
Most of our pieces are available in standard dimensions only. Some dining tables are offered in multiple lengths. If you have a specific size requirement, contact our design team and we will let you know what options are available.
What will fit on my patio?
Our design team creates scaled layout plans built around your actual space dimensions. Submit a design services request with your measurements and we will show you exactly what fits before you order anything.
Can you help me design my space?
Yes, and it is always complimentary. Our design team works with you virtually to create a scaled layout plan and realistic 3D renderings of your space, so you can see exactly how it will look before a single piece ships.
What size dining table should I buy?
As a general rule, allow 36 inches between the edge of your table and any wall or fixed structure to allow comfortable seating and movement. Plan for approximately 24 inches of table width per person on each side. Our design team can make a specific recommendation based on your space dimensions.
How much room do I need to walk around my furniture?
A minimum of 36 inches between a piece of furniture and a walkway or wall is a good working number. For dining chairs specifically, allow at least 48 inches between the back of a pulled-out chair and whatever sits behind it.
Can you show me what this will look like in my space?
Yes. Our complimentary design service includes realistic 3D renderings showing your chosen furniture in your actual space. You see it before you buy it.
Should I choose a sectional or a sofa?
It depends on your space and how you use it. Sectionals work well in larger spaces or L-shaped areas where you want to define a conversation zone. A sofa with separate chairs offers more flexibility and is easier to rearrange. Our design team can look at your space and make a specific recommendation.
How long does it take?
It varies depending on the scope of your project and how quickly we receive information from you. Most spaces come together in one to two virtual consultations. Larger or more complex projects may take a few sessions. We work at your pace
Shipping
How long will my furniture take?
Standard orders typically ship within 4 to 6 weeks from order confirmation. Lead times may be longer during peak season. Your design consultant will confirm current lead times when your order is placed.
Is this in stock?
Our furniture is made to order to your chosen specifications, so it is not held in finished inventory. Lead times are typically 4 to 6 weeks from order confirmation.
Can I get this in time for my event?
Contact us as early as possible with your target date and we will do our best to accommodate. We will be upfront about what is realistic given current lead times.
Can you rush my order?
We understand that sometimes you need your furniture by a specific date. While we're generally unable to expedite custom orders, as we work hard to honor out production and lead times for all customers, we'll always do our best to review your request. If you have a specific deadline, please let us know as early as possible and we'll discuss the options available.
Can you hold my order?
Because our furniture is made to order, we carefully coordinate production and delivery schedules to ensure your furniture arrives when you need it. In some cases, we can adjust your production timing if you have a specific date that falls outside of our typical lead times.
Do you deliver?
Yes. White glove delivery is available within approximately 30 miles of our Sussex showroom, including room-of-choice placement and assembly. For orders outside that radius, furniture ships by freight carrier. Your design consultant will confirm delivery options for your location at time of order.
Do you ship?
Yes. We ship across the US. Products ship either on a pallet via full-sized freight truck or as a small package via UPS, USPS, or FedEx depending on order size. You are also welcome to use your preferred third-party carrier.
How will my shipment arrive?
Domestic shipments typically arrive within 2 to 6 business days after leaving our facility. Tracking information is provided on most shipments. Standard shipping includes delivery to a single specified location. It is the receiver's responsibility to offload from the truck. A loading dock, forklift, or liftgate will be needed for pallet shipments. Additional options including driver assistance, delivery appointments, and limited access delivery are available for an additional charge. Please contact us before your order ships if you need any of these arrangements.
Can you move my existing furniture?
Our delivery team is specially trained to safely handle and install S Seaside Casual furniture. Because every piece of furniture requires proper handling techniques, we do not move existing furniture or other items that are not part of your order.
Can you haul away my old furniture?
At this time, we do not offer furniture removal or hauling services. Our delivery team is focused on safely delivering and setting up your new Seaside Casual furniture. If you need assistance removing your existing furniture, we're happy to provide suggestions for local companies that specialize in furniture removal, hauling or recycling services.
How will I be notified when my order is complete?
Once your furniture has completed manufacturing, the next steps depend on whether there is a remaining balance due. If there is a balance remaining on your order, our accounting team will email you an invoice with a secure payment option. Once payment has been completed, our delivery team will contact you to schedule delivery. If your order has already been paid in full, our delivery team will reach out directly once your furniture is ready to coordinate a delivery date that works for your schedule.
What is white glove delivery?
White glove delivery is available within approximately 30 miles of our Sussex, Wisconsin showroom. It includes delivery to your door, room-of-choice placement, and basic assembly. Contact us to confirm whether your address falls within the white glove delivery area.
What is longer distance shipping?
For orders outside our local delivery area, furniture ships via freight carrier on a pallet with curbside delivery at the driver's discretion. You will be responsible for moving pieces from the delivery point into your space. Inspect all packaging at time of delivery and note any damage before signing. Damage claims must be filed within 48 hours of receiving your shipment.
Do you ship internationally?
Yes. We ship internationally through our freight forwarder or yours. Air and ocean freight options are available. We handle customs clearance, duties, and taxes, and meet international pallet standards. We have experience shipping to over 65 countries across Asia, Africa, South America, North America, and Europe. Contact us directly to discuss your specific location and requirements.
Warranty
How long is the warranty?
High Grade HDPE frames and stainless steel hardware carry a 20-year residential warranty against structural failure. Cushions carry a 1-year warranty against manufacturing defects. Powder-coated aluminum frames carry a 3-year finish warranty. Woven components carry a 3-year warranty. See our full Warranty page for complete terms by product category.
Why do some things have lesser warranties?
Different materials have different performance profiles and expected lifespans. Woven panels, cushion fabrics, and aluminum powder-coat finishes are more susceptible to wear from UV exposure, use, and environmental conditions than our High Grade HDPE frames. The warranty terms reflect the realistic performance expectations for each material under normal conditions.
What does the warranty cover?
The warranty covers structural failure of frames and hardware under normal residential use, and manufacturing defects in cushions. It does not cover fading, staining, compression of cushions, damage from improper care, acts of God, or misuse. Proof of purchase is required for all claims. See our Warranty page for full details.
How do I submit a claim?
Submit a claim through the form on our Warranty page or email us at warranty@seasidecasual.com. Include your order number, date of purchase, a description of the issue, and photos if possible. We respond within two business days. Proof of purchase is required.
Care
What kind of maintenance does this require?
Very little. High Grade HDPE does not require sealing, painting, staining, or seasonal treatment. Clean it with soap and water as needed throughout the season. The stainless steel fasteners are virtually maintenance free under normal conditions, though in coastal environments they benefit from periodic rinsing to prevent salt buildup.
What can I use to clean this?
Soap and water handles most cleaning. SimpleGreen, available at most hardware stores, works well for general cleaning. For dirt caught in the grain texture or engraved areas, use a stiff plastic bristle brush to free the residue and wipe clean. For heavier-duty cleaning such as removing permanent marker, Miracle Solution is effective. Avoid pressure washing and harsh chemicals.
Will this fade from the chlorine in my pool?
High Grade HDPE is not affected by most corrosive substances, including chlorine and pool chemicals. It will not discolor, swell, or degrade from regular exposure to pool water.
How do I clean my furniture?
Rinse with a garden hose and wipe down with soap and water as needed. For more thorough cleaning, use a stiff plastic bristle brush with a mild cleaning solution such as SimpleGreen. Avoid pressure washing. No sealants or treatments are needed.
How do I care for my cushions?
Spot clean with mild soap and water. Remove cushion covers for deeper cleaning and machine wash on a gentle cycle in cold water. Air dry completely before replacing. Do not store cushions while wet. Bring cushions inside for the winter or store them in a dry, sheltered location.
DESIGN SERVICES
Our design team can help you plan your space, choose finishes, and answer any product questions. Always complimentary.
Find a dealer
Email, phone, or visit the Sussex showroom. We respond to all inquiries within one to two business days.
Warranty
Need to submit a claim or have questions about coverage? Our team handles every warranty request personally.
